News Coverage

Unless you live under a rock, you are most likely aware of United Airlines most recent misstep. A passenger who had boarded a plane was involuntarily bumped, asked to leave his seat and then was forcibly removed. Refer to a CNN report on Flight #3411.
The incident involving passenger Dr. David Dao has gone viral. There is public outcry and protests have begun.
There are five lessons we all can learn from this customer experience gone horribly bad.
1. There is a reason behind...

Just as Uber settled a pair of class action suits with its drivers in Massachusetts and California, here comes another one. This time the suit is aiming to collect all U.S. Uber drivers who aren’t in one of those two states and challenge the contract driver aspect of the company’s business strategy.
Law suits have been springing up for a number of years now, though many have been filed by taxi business owners to try and sideline a dangerous competitor. Nothing has come of...

Uber Technologies grew to a $60 billion market value by disregarding just about every law, regulation and entrenched special interest standing in its way. But the car service is finally up against a wealthy special interest it probably can’t get around: The class-action bar.
Late last month Uber tentatively agreed to pay as much as $100 million to settle lawsuits covering drivers in California and Massachusetts that were filed by Boston attorney Shannon Liss-Riordan.
Yesterday...

Two weeks after Uber’s $100 million settlement with 385,000 drivers in Massachusetts and California, the ride-hailing service is facing fresh litigation.
On Sunday, a class-action lawsuit on behalf of hundreds of thousands of Uber drivers was filed with an Illinois district court—the scope of which is national. Much like the case settled in April, the newest suit alleges that Uber drivers are misclassified as independent contractors and should, as employees, be reimbursed for...